NHS Early Adopters in Maternity Services: Surrey Heartlands – Part 2

NHS Early Adopters in Maternity Services: Surrey Heartlands – Part 2


Vicky Williams: We’ve been working really
hard on engaging staff and users across Surrey Heartlands. We’ve run multiple engagement
events, and we’re currently recruiting a Maternity Voices Partnership chair who will
lead engagement work across the whole of Surrey Heartlands.
Paulette Kerr: So, we’ve been working closely with South East Coast Ambulance Service to
provide an advice line for our service users across Surrey Heartlands. We are building
an IT infrastructure where we have one system, where everyone can actually access information
that’s needed about the woman’s care. Christopher: But then you and your team were
just brilliant. It was the same people all the time, and the relationship that you built
up with Immy was just fantastic. If it hadn’t been for Caroline and her team before that,
we would have been a right mess, I think. Sarah Broome-Smith: I think one of the most
enjoyable parts of our job is that we get to know families. We get a really good relationship
with our women, and they really do have that informed choice for their labours and their
care. Sarah: I think for me, having continuity of
carer made me feel a lot more safe and confident. It was really good having the same people
in my pregnancy to come and visit me, and it made me more confident to have our baby
at home. And afterwards, it was so lovely knowing that the people coming to our home
were the people that we knew. Mark: Having Sarah having that relationship
already built up, so during the birth it was a really positive experience. Her postnatal
support was amazing, wasn’t it? Sarah: Absolutely.
Mark: And especially when I went back to work after my paternity leave, knowing that there
was a continuity of carer and Sarah was still seeing the same people and having the support:
yeah, it was incredible, really. Tanya Ashton: As a midwife, just being that
person’s point of contact, that continuity of carer, for me, selfishly, is as special
as it is for the women that we care for. I would say just do it, to other midwives. This
is such a lovely way to work. You get to build up relationships, mutual trust and respect,
and you have the flexibility of working the way that you want to work.

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