NHS Early Adopters in Maternity Services: North West London – Part 1

NHS Early Adopters in Maternity Services: North West London – Part 1


>>Pippa Nightingale: We provide our maternity
services from six maternity units in northwest London. They are Queen Charlotte’s Hospital,
St Mary’s, Chelsea and Westminster, West Middlesex, Hillingdon Hospital and Northwick
Park. Last year we transformed our services to a hub-and-spoke model, so we have numerous
community clinics throughout our sector where we deliver care locally to women in the community.
We finished a transformation piece last year, where we focused on continuity of care in
the antenatal and postnatal period. This was successful: we increased our midwifery‑led
birth area deliveries by 10%, and increased our number of women who receive continuity
in the antenatal and postnatal period by 20%. We plan to engage with women across our sector
to ask them what continuity of care means for them. If they could design their maternity
service, what would that service look like, and how do we meet the needs for the women
by also meeting the needs of our workforce? If we were successful in this journey, we
would improve our clinical outcomes, increase our patient experience, but also increase
our staff satisfaction, so staff feel they have accountability to provide maternity care.>>Natalie Carter: As a consultant midwife
in the local area, part of my role is to support women to help make their choices regarding
how they would like their birth to be. We are part of an exciting opportunity in this
area, looking at ways to improve that model of care to improve your experience of having
your baby. One of the ways in which we’re hoping to do that is to provide continuity
from your midwife. That would mean that a named midwife, who you developed a relationship
with, would give you all your antenatal care, be there at the birth and look after you at
home with your postnatal care as well. It is really important to us that the services
we provide for you match what your expectations are and how you would like that care to be
given, so it’s really important that you give us that feedback about how you would
like this service to look. So, do please give us your voice, so that we can respond to the
choices that you’d like to make.

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